Help & Technical Support
How can we help you? Choose from the options below or create a new ticket
FAQ
Browse the store and select the effect you want, then add it to your cart. You can pay using pre-charged points. After purchase, you can download the file in all available formats.
We support 12+ different formats including: SVGA, MP4, GIF, WebP, APNG, MOV, WebM, Lottie JSON, VAP, PNG, and SVG. You can convert files between these formats using the Effects Tools.
Go to the Top Up page and choose the package that suits you. We accept several payment methods. After topping up, points are instantly added to your balance.
The free plan gives you a limited number of total conversions. The pro plan gives you more daily conversions, additional format support, and larger file sizes. You can upgrade anytime from the Pro Plan page.
Yes, after purchasing any effect you can re-download it unlimited times from your Orders page, in all available formats.
Go to "Effects Tools" from the top menu, then upload your file (Lottie JSON, dotLottie, or PAG). You can preview, edit, compress, or convert it to any supported format.
All conversions happen entirely in your browser using WebAssembly technology. No files are uploaded to our server, ensuring your files' privacy and security.
Since products are digital, refunds cannot be processed after download. If there's a technical issue with a product, please contact support and we'll handle your request.
Contact Us Directly
Email
support@kunava.tools
Working Hours
Daily 9 AM - 11 PM
Response Time
Within 24 hours max
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